INTRODUCTION AND ACCEPTANCE
GENERAL STATEMENT OF PRIVACY AND PROTECTION OF PERSONAL INFORMATION
Festival House takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.
This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by Festival House when you are using or accessing the Services. This Policy also covers Festival House’s treatment of any Personal Information that Festival House may share with its business partners or other third parties under very limited circumstances. This Policy does not apply to the general practices and treatment of information by third parties that Festival House does not own or control, including but not limited to any third party websites or services that you elect to access through the Services (“Third Party Services”), or to individuals that Festival House does not manage or employ. While we attempt to facilitate access only to those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to carefully review the privacy policies of any Third Party Services you access. Without limiting the generality of the preceding paragraph, Festival House may use third-party ticket vendors (“Ticket Vendors”) for certain events and this Policy does not cover information submitted to these Ticket Vendors that Festival House does not control. However, these Ticket Vendors may transfer to Festival House certain Personal Information such as your email address, but only if you consent to such sharing by the Ticket Vendor at their website or through the use of their services. Furthermore, in the event of a cancellation, postponement, or other significant change to an event for which you purchased tickets through a Ticket Vendor, Festival House may request your full contact information in order to inform you of the change in the event information. In such a case, we will not use this Personal Information for any other purpose. Finally, this Policy does not cover any Personal Information you send to Festival House via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. We encourage you to carefully examine what Personal Information you send to Festival House via these methods.
NO COLLECTION OF PERSONAL INFORMATION
Festival House does not, as a matter of course, gather any of your Personal Information while you are using the Services, unless you are asked to provide such information, for example by signing up to the mailing list. Where you have provided such information, it will only be used for the stated purpose. Personal Information may be entered into the Website or App when you wish to connect to a third party service integrated into the Website or App, such as Facebook or Twitter (the “Integrated Third Party Services”) but this information is not in any way collected or stored by Festival House, and it is only used for the stated purpose, to sign in to the Integrated Third Party Service.
COLLECTION OF PERSONAL INFORMATION THROUGH THE TICKETING SYSTEM
When you use the Ticketing System to purchase tickets, Festival House collects the following Personal Information: name, email address, credit card information, and billing information including address and phone number. This information is only used for the following purposes: credit card processing; contacting you in the event of a cancellation, postponement, or other significant change to an event; and advertising or marketing purposes, but only upon your consent.
SECURITY OF INFORMATION
We use only industry best practices in keeping any data collected secure. This includes the HTTPS / SSL / TLS (Secure Socket Layer) protocol for all ticket-purchasing transactions and for authentication and data transfer to Integrated Third-Party Services. In addition, Festival House uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services, and these vendors have been selected for their high standards of security.
LIMITED GATHERING OF INFORMATION FOR STATISTICAL AND SECURITY PURPOSES
Festival House automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Services, but none of this information identifies you personally. For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use this information only to better understand your needs and the needs of the Services users in the aggregate. Festival House also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements. Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms of Service.
NON-DISCLOSURE OF PERSONAL INFORMATION TO THIRD-PARTIES
REMOVAL FROM MAILING LIST AND DELETION OF PERSONAL INFORMATION
You may unsubscribe from Festival House mailing list at any time, by following the link at the bottom of all Festival House-related emails. Note that unsubscribing from the mailing list in this manner may not necessarily delete all your Personal Information from Festival House databases. If you wish to ensure that all Personal Information is removed from our databases, please contact us.
RISKS ASSOCIATED WITH THE INTERNET
Despite Festival House efforts to ensure third parties will not access or obtain your Personal Information through your use of the Services, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Festival House cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk. LIMITATION OF LIABILITY Festival House, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected via the Third Party Services or by any third party, or any misuse of any information collected through the Website not in violation of the Policy.
As you browse www.vangogh360.ca, advertising ‘cookies’ may be placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.vangogh360.ca. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
© Festival House Inc. 2022